Knowledge is Power

25 of the most Frequently Asked Questions
(Last Updated April 28, 2022)
New section added: How do I check my computer system.

Webinar
FAQ

The following questions are ones that we frequently receive
about the NEPDA webinars.
 

 

 

                     

We respect your limited time:
 
Question: How can I tailor the amount of eMail that I receive about a specific webinar?

  • Near the bottom of the webinar invite, one will see a mauve button/box that looks similar to:


 
  • After one clicks on the red box, one will be displayed a message similar to the following, with the respective date being changed to the specific webinar event date.


 
  • Verify your request, by clicking on the gold button. This will stop the remainder of the webinar invite notices for this webinar being sent out to you.
 
Question: Generally can I tailor the amount of eMails I receive from NEPDA?

  • The short answer is YES!! The HOW TO take a few steps, about 3-5 minutes.
  • By following these four steps, one can tune the amount of eMail that will be sent to you.
     
    • STEP 1: At the bottom of each eMail that is sent out from NEPDA, there is a link that reads "Update Profile".
       
      Click on the "Update" link at the bottom of the eMail that looks like:

 
    • STEP 2: After one clicks on the "Update Profile" link, the following page will appear with the associated masked eMail address associated with this eMail.
       
      Click the "Submit" button at the bottom of the page to continue on with tailoring your personal preferences.


 
    • After the submit button is pressed, the page will display the following:
       

 
    • STEP 3: Check your eMail looking for an eMail
      • From: New England PDA <constant.contact@ne-pda.org>
      • Subject: Update your profile


 
    • STEP 4: Click on the "Update Your Profle" button. This will open another web page that starts with:.



    • Your personal eMail options are selectable near the bottom of this page. They look like:
       

    • For each NEPDA event type, there are three possible options; All, Once and Weekly.
       
      If one selects multiple options for one event type, the higher frequency will be used.
       
      Once one has selected the options they desire, press the "Update Profile" button at the bottom of the page to save your profile.
       

    • The following page will appear after the updates to the profile have been processed.
       


 
  • One can update their own personal profile settings any time that they want.
     
    Please keep your personal preferences up-to-date so that you receive the correct amount of eMail from the NEPDA and your eMail inbox won't be cluttered.
Registration Topics:
 
Question: What is the NEPDA webinar refund policy?

  • Refunds are available from the time one registers for a webinar until the day of the scheduled webinar.
  • To request a refund, FIRST, cancel your current registration (follow the instructions on your registration confirmation eMail) prior to the day of the webinar and THEN send an eMail to webinar2022@ne-pda.org requesting a refund.
  • This refund request must be received prior to the day of the webinar that one is looking to be refunded for.
  • Refund amounts will be the amount paid, minus three US Dollars.
  • For a $25USD registration fee, the refund will be $22USD
  • For a $65USD registration fee, the refund will be $62USD.
  • Refunds should become available back on the credit/debit card used to register for the webinar within 10-14 days.
 
Question: What is a confirmation eMail?

  • A confirmation eMail is sent out to the registering attendee's eMail address which was entered in the registration page.
  • Confirmation eMails are sent out after a successful registration (Normally within an hour of registering.), they contain three very important pieces of information.
      1.) The instructions on how to gain access to the webinar the day of the webinar.
      2.) The cancellation button and instructions.
      3.) The instructions on how to test the device that one plans on viewing the webinar on.
  • It is highly recommended that an attendee verifies their equipment before the webinar to ensure that when the webinar starts they will be able to view the webinar.
 
Question: Do I get a receipt when I register and pay for a webinar?

  • Receipts are eMailed to the registered attendee and should arrive about the same time as the confirmation eMail. Save these eMails!! They make it much easier to get reimbursed for paying for the webinar out of pocket.
  • The eMail receipt will be sent out from the domain identified as @stripe.com
  • Save this eMail, this is your receipt that you can submit for reimbursement.
 
Question: It’s an hour before the start of the webinar, and I want to sign up, can I?

  • Yes you can, but please be aware of the following:
  • In-order to be able to gain access to the webinar, one needs to receive their confirmation eMail, this may take up to an hour to receive. Please watch for this eMail.
  • Please also understand that following the NEPDA refund policy, there is no refund available when registering for a webinar on the day of the webinar.
  • If I have questions, who can I call? (more information)

 
Question: Who can I contact the day of the scheduled webinar for answers to questions?

  • The day of the webinar there is no one who will be readily available to field questions, as we are actively preparing to ensuring that the communication links, presenters, hosts and other support staff are in place and that the technology is working correctly so that we may start the webinar on time. That being said, please forward your questions to webinar2022@ne-pda.org .
  • All questions should have been asked prior to the day of the webinar.
  • Verification of the attendee's workstation/mobile-device/tablet ability to support a webinar technically should have been verified prior to the day of the webinar. Refer to the confirmation eMail for instructions.
Discount Code Topics:
 
Question: What is a Discount Code?

  • Discount codes are codes that will allow one to register for the webinar at a lower rate than the full price.
  • Discount codes are unique for each webinar.
  • NOTE: If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to  webinar2022@ne-pda.org requesting it.
  • NOTE: When entering a discount code, ensure that all characters are in UPPER case, when keying the code in. 
  • DO NOT CUT & PASTE.
  • NOTE: Please ensure that discount codes are applied prior to registering, discount codes CAN NOT be applied after one has registered for an event. 
  • What if I registered at the full rate and then obtained a Discount Code? Click here.
 
Question: Can I get a PDA Discount Code the day of a webinar?

  • PDA Discount codes are not available the day of the webinar.
  • All PDA Discount code requests are verified to ensure that the requestor is a current PDA member in good standing.
  • The day of the webinar, the webinar staff is busy working on the webinar and will not be checking the eMail to take discount code requests.
  • Please ensure that you initiate your PDA Discount code request at least 48 hours prior to the webinar you wish to attend to allow for enough time for the processing of your request, and your ability to register using the requested discount code.
  • NOTE: If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to  webinar2022@ne-pda.org requesting it.
  • NOTE: When entering a discount code, ensure that all characters are in UPPER case, when keying the code in. Do not cut & paste.
  • NOTE: Please ensure that discount codes are applied prior to registering, discount codes CAN NOT be applied after one has registered for an event. 
 
Question: Am I eligible to get a discount code?

  • If you are a current NEPDA member, you are eligible for a discount code. You should have received an eMail with the NEPDA member discount code to use during the registration process.
  • If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to  webinar2022@ne-pda.org requesting it.
  • If you are an employee of a sponsoring company, you are eligible for a discount code, contact your NEPDA sponsor liaison to obtain your companies discount code.
  • If you are a past NEPDA president, you are eligible for a discount code. You should have received an eMail with the NEPDA past president discount code to use during the registration process.
  • Discount codes must be used during the registration process, they CANNOT be applied after one has registered.

 
Question: What if I registered at the full rate and then obtained a Discount Code?

  • As stated earlier, discount codes CAN NOT be applied after a person has registered.
  • A person can however, cancel their full price registration to the webinar, then re-register using the discount code. It is the responsibility of the attendee who registered to follow the cancellation steps contained in the confirmation eMail, within the correct time periods to receive the refund (Refund Policy).

 
Question: If I am a current PDA member in good standing, how can I request the PDA member discount code?

  • If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to  webinar2022@ne-pda.org requesting it.

 
Question: What if my Discount Code isn't working?

  • All issued discount codes have been verified as to correct behavior prior to being released to the public.
  • There are only a few reasons why a discount code may not be working for you:
    • Ensure that ALL characters are in UPPER case.
    • Ensure that once you enter a discount code, you press the apply button after entering the discount code.
    • Ensure that there are no hidden characters which have been entered into the discount code field. This may happen if you cut and paste the discount code.
    • Ensure that you have the correct discount code for the webinar that you are registering for.
    • Remember, DO NOT CUT AND PASTE your discount code.
Webinar Deliverables:
 
Question: Will the recording of this webinar be made available for later review?

  • The NEPDA chapter does not record our webinars for later release for general viewing.
 
Question: Can I get a copy of the slide deck for the webinar?

  • Slide decks are made available soon after the webinar's conclusion for webinar registrants only.
  • The Slide deck should be made available within 48 hours of the webinar's conclusion.
  • If you would like a copy of the slide deck, please register for the webinar.
 
Question: Does NEPDA offer ACPE CE credits for the webinars?

  • Accreditation Council For Pharmacy Education - Continuing Education credits are not currently available for attending NEPDA webinars.
How do I check my computer system:
 
Question: To ensure that I can attend a GoToWebinar as an attendee?

  • Access this web page from the device that you are planning on attending the webinar from.
  • The following link will bring up a webpage that will test your device to verify if the webinar will function correctly from that device, click here.
  • If you would like to learn more about the GoToWebinar product, there are other links that you can browse from that page.
 
Question: To ensure that I can attend a GoToWebinar as a presenter?

  • Access this web page from the device that you are planning on attending the webinar from.
  • The following link will bring up a webpage that will test your device to verify if the webinar will function correctly from that device, click here.
  • If you would like to learn more about the GoToWebinar product, there are other links that you can browse from that page.
 
Question: How to run a webinar from your browser, no application install required.

  • GoToWebinar automatically chooses the best join method for you depending on your system and the type of webinar you are joining. However if you are in a locked-down environment or prefer joining from the web, use this workaround.
    • Make sure you meet the browser requirements.
      • Linux or Google Chrome OS
      • Microsoft Edge (most recent 3 versions)
      • Google Chrome (most recent 3 versions)
      • Mozilla Firefox (not supported but may work depending if you are on the latest version.)
    • Make sure you are registered to the webinar before you join.
    • Try joining the webinar.
      • When it is time to join the webinar, open the confirmation email in your inbox or the You're Registered! page.
      • Tip: You can search for customercare@gotowebinar.com to quickly filter through your emails.
      • Select Join Webinar (confirmation email) or Join this webinar ("You're registered!" page).
    • Result: If the webinar opens in a browser, you are joined from the web! If you are prompted to download the desktop app or launch the GoTo Opener, close out of the window and follow the next steps.
      • Add parameters to the join links.
      • Go back to the confirmation email or You're Registered! page.
      • Copy the join links.
      • If you have the confirmation email open, right-click Join Webinar then select Copy Hyperlink.
      • If you are on the You're Registered! page, right-click join this webinar then select Copy link address.
      • In a Google Chrome or Microsoft Edge browser, paste the join link. At the end of the URL, type in ?clientType=html5 then press Enter.
      • Tip: The Join link will look similar to
        • https://global.gotowebinar.com/join/2057328506534099723/930505186?clientType=html5. This link is not a real webinar but an example!
      • You'll be taken to a Camera preview screen where you can choose your audio method.
      • Attention: Although you can unmute your audio and enable your camera in the Camera preview screen, you will not be able to unmute or share your camera during the webinar as an attendee.
 
Question: How do I fix audio feedback (echo, static) during my session?.

  • If there is echo, static, feedback, or any other unwanted noise on the audio connection during the webinar, there are several common issues that could be causing it. Audio feedback is most often caused by an improper placement of hardware or a misconfiguration of software settings. click here.
 
Question: If I’m having problems joining my session.

  • If you're having trouble connecting to your webinar, try some of the troubleshooting tips, click here.
 
Question: Why can’t I hear anyone?.

  • Are you in the webinar but can't hear anyone? There are a couple reasons this may be happening.
     
    General troubleshooting:
     
    • The organizer might not have begun the broadcast yet. - If you see the Viewer and hear intermittent beeps, then the organizer has started the webinar but has not yet begun broadcasting their audio, screen, or webcam to attendees. Stay connected and wait for the organizer to start the broadcast. You can also use the Questions pane to send them a chat message if you have any questions or concerns.
    • The wrong audio mode might be selected in GoToWebinar. - Click the Settings icon to check your audio mode. See Switch Audio Modes in Session if you are connected to the wrong audio mode.
      • If you want to connect with your mic and speakers, make sure Computer Mode or Internet Mode is selected.
      • If you want to connect with your telephone, make sure Phone Mode is selected.
eMail Topics:
 
Question: If I lost my receipt, can I get a copy?

  • Yes, but first please recheck your inbox, spam folder and junk folder, Look close to the date/time that you registered for the webinar.
  • The sender and subject line will look very similar to the following image:

    The x's and 9's in blue will be different for your receipt.
  • Yes, if you can not find your receipt for the webinar you just attended you can request a copy of the receipt by sending an eMail to the webinar team, by clicking here.

 
Question: I registered for the webinar, but I haven't received my confirmation eMail yet, why?

  • If you have not received the webinar confirmation eMail by an hour after you registered, please take the following steps:
    • Please check in your spam/junk eMail folders.
    • If it is not there, please make sure that the following two eMail domains,@gotowebinar.com and @stripe.com, are contained within the approved domain list with your IT department for incoming eMails.
    • The subject lines will look similar to:
      GoToWebinar Registration - ** Webinar Title **
  • If you haven't found it yet, please send an eMail to webinar2022@ne-pda.org requesting a resend of your confirmation eMail.
    • One of the main reasons why a confirmation eMail doesn't arrive is because the eMail that was keyed in during the registration process, was keyed incorrectly.
  • Please remember to follow-up with this issue as soon as possible, preferably the same day.
  • Remember the confirmation eMail is your ticket into the webinar.
  • Don't wait until the last minute, you will be frustrated and disappointed.
  • Understanding of the available NEPDA support times, click here.
Sponsorship Topics:
Question:  How can my company become a webinar sponsor?

  • There are two types of sponsorships that are available to choose from. First is to become a metallic sponsor, which is a commitment to sponsor the chapter for a calendar's year. The second is to sponsor a single webinar, this is called a webinar sponsor.
  • The metallic sponsor program has three levels available; Platinum, Gold and Silver. A metallic sponsor makes a commitment to support the New England chapter of the PDA for a year. Metallic sponsors make this commitment in the month of December for the following year. For more information on becoming a metallic sponsor and the metallic benefits, please send an eMail requesting sponsorship information to sponsorship2022@ne-pda.org
  • To become a webinar sponsor, send an eMail requesting webinar sponsor information to webinar2022@ne-pda.org

The New England Chapter of the PDA is featuring a series of informative webinars highlighting topics valuable to the pharma and biopharma industries.
Thank you to our webinar team