Knowledge is Power

Frequently Asked Questions
(Last Updated January 14, 2021)

Webinar
FAQ

Registration Topics:
Question:  What is the NEPDA webinar refund policy?

  • Refunds are available from the time one registers for a webinar until the day of the scheduled webinar.
  • To request a refund, FIRST, cancel your current registration (follow the instructions on your registration confirmation eMail) prior to the day of the webinar and THEN send an eMail to webinar2021@ne-pda.org requesting a refund.
  • This refund request must be received prior to the day of the webinar that one is looking to be refunded for.
  • Refund amounts will be the amount paid, minus three US Dollars.
  • For a $25USD registration fee, the refund will be $22USD
  • For a $65USD registration fee, the refund will be $62USD.
  • Refunds should become available back on the credit/debit card used to register for the webinar within 10-14 days.

Question:  What is a confirmation eMail?

  • A confirmation eMail is sent out to the registering attendee's eMail address which was entered in the registration page.
  • Confirmation eMails are sent out after a successful registration (Normally within an hour of registering.), they contain three very important pieces of information.
       :1.) The instructions on how to gain access to the webinar the day of the webinar.
       :2.) The cancellation button and instructions.
       :3.) The instructions on how to test the device that one plans on viewing the webinar on.
  • It is highly recommended that an attendee verifies their equipment before the webinar to ensure that when the webinar starts they will be able to view the webinar.

Question:  Do I get a receipt when I register and pay for when registering for a webinar?

  • Receipts are eMailed to the registered attendee and should arrive about the same time as the confirmation eMail. Save these eMails!! They make it much easier to get reimbursed for paying for the webinar out of pocket.
  • The eMail receipt will be sent out from the domain identified as @stripe.com
  • Save this eMail, this is your receipt that you can submit for reimbursement.

Question:  It’s an hour before the start of the webinar, and I want to sign up, can I?

  • Yes you can, but please be aware of the following:
  • In-order to be able to gain access to the webinar, one needs to receive their confirmation eMail, this may take up to an hour to receive. Please watch for this eMail.
  • Please also understand that following the NEPDA refund policy, there is no refund available when registering for a webinar on the day of the webinar.
  • If I have questions, who can I call? (See question 6)

Question:  Who can I contact the day of the scheduled webinar for answers to questions?

  • The day of the webinar there is no one who will be readily available to field questions, as we are actively preparing to ensuring that the communication links, presenters, hosts and other support staff are in place and that the technology is working correctly so that we may start the webinar on time. That being said, please forward your questions to webinar2021@ne-pda.org.
  • All questions should have been asked prior to the day of the webinar.
  • Verification of the attendee's workstation/mobile-device/tablet ability to support a webinar technically should have been verified prior to the day of the webinar. Refer to the confirmation eMail for instructions.

Discount Code Topics:
Question:  What is a Discount Code?

  • Discount codes are codes that will allow one to register for the webinar at a lower rate than the full price.
  • Discount codes are unique for each webinar.
  • NOTE: If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to  membership@pda.org or Shanna Morgan morgan@pda.org requesting it.
  • NOTE: When entering a discount code, ensure that all characters are in UPPER case, when keying the code in. Do not cut & paste.
  • NOTE: Please ensure that discount codes are applied prior to registering, discount codes CAN NOT be applied after one has registered for an event. 

Question:  Am I eligible to get a discount code?

  • If you are a current NEPDA member, you are eligible for a discount code. You should have received an eMail with the NEPDA member discount code to use during the registration process.
  • If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to membership@pda.org or Shanna Morgan morgan@pda.org requesting it. requesting it.
  • If you are an employee of a sponsoring company, you are eligible for a discount code, contact your NEPDA sponsor liaison to obtain your companies discount code.
  • If you are a past NEPDA president, you are eligible for a discount code. You should have received an eMail with the NEPDA past president discount code to use during the registration process.
  • Discount codes must be used during the registration process, they CANNOT be applied after one has registered.

Question:  What if I registered at the full rate and then obtained a Discount Code?

  • As stated earlier, discount codes CAN NOT be applied after a person has registered.
  • A person can however, cancel their full price registration to the webinar, then re-register using the discount code. It is the responsibility of the attendee who registered to follow the cancellation steps contained in the confirmation eMail, within the correct time periods to receive the refund (as outlined above).

Question:  If I am a current PDA member in good standing, how can I request the PDA member discount code?

  • If you are a PDA member, please ensure that you use the PDA member discount code. If you don't have it, send an eMail to membership@pda.org or Shanna Morgan morgan@pda.org requesting it. requesting it.

Webinar Deliverables:
Question:  Will the recording of this webinar be made available for later review?

  • The NEPDA chapter does not record our webinars for later release for general viewing.

Question:  Can I get a copy of the slide deck for the webinar?

  • Slide decks are made available soon after the webinar's conclusion for webinar registrants only. The Slide deck should be made available within 48 hours of the webinar's conclusion.
  • If you would like a copy of the slide deck, please register for the webinar.

Question:  Does NEPDA offer ACPE CE credits for the webinars?

  • Accreditation Council For Pharmacy Education - Continuing Education credits are not currently available for attending NEPDA webinars.

eMail Topics:
Question:  If I lost my receipt, can I get a copy?

  • Yes, but first please recheck your inbox, spam folder and junk folder, Look close to the date/time that you registered for the webinar.
  • The sender and subject line will look very similar to the following image:

    The x's and 9's in blue will be different for your receipt.
  • Yes, if you can not find your receipt for the webinar you just attended you can request a copy of the receipt by sending an eMail to the webinar team, by clicking here.

Question:  I registered for the webinar, but I haven't received my confirmation eMail yet, why?

  • If you have not received the webinar confirmation eMail by an hour after you registered, please take the following steps:
    • Please check in your spam/junk eMail folders.
    • If it is not there, please make sure that the following two eMail domains,@gotowebinar.com and @stripe.com, are white listed with your IT department for incoming eMails.
    • The subject lines will look similar to:
      GoToWebinar Registration - ** Webinar Title **
  • If you haven't found it yet, please send an eMail to webinar2021@ne-pda.org requesting a resend of your confirmation eMail.
  • What will happen then?

Sponsorship Topics:
Question:  How can my company become a webinar sponsor?

  • There are two types of sponsorships that are available to choose from. First is to become a metallic sponsor, which is a commitment to sponsor the chapter for a calendar's year. The second is to sponsor a single webinar, this is called a webinar sponsor.
  • The metallic sponsor program has three levels available; Platinum, Gold and Silver. A metallic sponsor makes a commitment to support the New England chapter of the PDA for a year. Metallic sponsors make this commitment in the month of December for the following year. For more information on becoming a metallic sponsor and the metallic benefits, please send an eMail requesting sponsorship information to MetallicSponsor2021@ne-pda.org
  • To become a webinar sponsor, send an eMail requesting webinar sponsor information to Webinar2021@ne-pda.org

The New England Chapter of the PDA is featuring a series of informative webinars highlighting topics valuable to the pharma and biopharma industries.
Thank you to our webinar team